Improving supply chain management information systems in public administration using a new theory
This article describes the objectives and features of the proposed supply chain management information system. A new approach based on customer complaints will be the start of the of this information system operating cycle. The system is developed for a real case applied to public administration in order to optimize logistics flows.
Keywords: Supply chain management, complaints, information system, suppliers, customers
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ABOUT THE AUTHOR
Hind Lahmidani
Science and Technologies of Information and Communication
Hind Lahmidani
Science and Technologies of Information and Communication
