Enriching Soft Systems Methodology (SSM) With Hermeneutic in e-Government Systems Development Process
e-Government system has been developed in various countries. e-Government system can support the government's performance in serving the public. Because there are many aspects that must be considered, then the e-Government system development process can be very complex. Soft Systems Methodology (SSM), that is based on soft system thinking, is suitable for use in the e-Government system development process. Hermeneutic can be used to enrich SSM. Hermeneutic can be used to uncover knowledge, spesifically from the interview or Focus Group Discussion (FGD) result. Hermeneutic can be done using hermeneutic circle principle. Hermeneutic can be used in the first step, the second step and the sixth step of SSM.
Keywords: e-Government, Soft Systems Methodology, Hermeneutic
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ABOUT THE AUTHORS
Dana Indra Sensuse
Dana Indra Sensuse is B.Sc in Soil Science (Bogor Agricultural University, Indonesia, 1985), M.Sc in Library and Information Studies (Dalhousie University, Halifax, Canada, 1994), Ph.D. in Information Studies (Toronto University, Canada, 2004), Lecturer at University of Indonesia, and Head of e-Government Lab at University of Indonesia.
Arief Ramadhan
Arief Ramadhan is B.Sc in Computer Science (Bogor Agricultural University, Indonesia, 2005), M.Sc in Computer Science (Bogor Agricultural University, Indonesia, 2010), Ph.D. Student in Computer Science (University of Indonesia), Research Assistant at University of Indonesia, and Member of e-Government Lab at University of Indonesia.
Dana Indra Sensuse
Dana Indra Sensuse is B.Sc in Soil Science (Bogor Agricultural University, Indonesia, 1985), M.Sc in Library and Information Studies (Dalhousie University, Halifax, Canada, 1994), Ph.D. in Information Studies (Toronto University, Canada, 2004), Lecturer at University of Indonesia, and Head of e-Government Lab at University of Indonesia.
Arief Ramadhan
Arief Ramadhan is B.Sc in Computer Science (Bogor Agricultural University, Indonesia, 2005), M.Sc in Computer Science (Bogor Agricultural University, Indonesia, 2010), Ph.D. Student in Computer Science (University of Indonesia), Research Assistant at University of Indonesia, and Member of e-Government Lab at University of Indonesia.
