An Analysis of Internet Banking Security of Foreign Subsidiary Banks in Australia: A Customer Perspective
Internet banking has been deployed more frequently over the past few decades to support and improve the operational and managerial performance within the banking industry. However, the security issues of confidentiality, integrity and privacy have become increasingly more serious concerns in Internet banking systems because of the potential negative impact on the banks and its customers. In a previous research paper, the security of the Internet banking systems of 16 selected Australian banks was examined. This paper further examines Internet banking security in nine foreign subsidiary banks in Australia for comparison with the results and findings of the previous research in order to produce a more practical and comprehensive guideline, as well as to include a weight rating of security related website information for the banking industry in Australia. The findings of both the previous research paper and this paper revealed that there was lack of related Internet banking security information in all the selected Australian owned and foreign owned banks websites which have the potential to impact on the confidentiality of the banks and its customers as well as future potential customers.
Keywords: Australia, customer perspective, foreign subsidiary banks, internet banking security.
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ABOUT THE AUTHORS
Panida Subsorn
Bangkok, 10300, Thailand
Sunsern Limwiriyakul
Joondalup, 6027, Western Australia
Panida Subsorn
Bangkok, 10300, Thailand
Sunsern Limwiriyakul
Joondalup, 6027, Western Australia