Friday 24th of November 2017
 

A new approach to supply chain management based on pooling ITIL and APICS Principles and Practices



APICS (Advanced Productivity, Innovation and Competitive Success - The Association for Operations Management) is known as the repository providing a set of best practices in Supply Chain Management. The ITIL (Information Technology Infrastructure Library) also provides best practices for IT service management. Noting the existence of a similarity between these two standards, this paper identifies the ITIL concepts used in the supply chain context and describe their contributions.

Keywords: Best Practices, ITIL, Availability, Service Level, Incident, Problem, APICS, Process, Supply Chain, MRP, MPS, Forecasting, Planning, Manufacturing

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