A new approach to supply chain management based on pooling ITIL and APICS Principles and Practices
APICS (Advanced Productivity, Innovation and Competitive
Success - The Association for Operations Management) is known
as the repository providing a set of best practices in Supply Chain
Management. The ITIL (Information Technology Infrastructure
Library) also provides best practices for IT service management.
Noting the existence of a similarity between these two standards,
this paper identifies the ITIL concepts used in the supply chain
context and describe their contributions.
Keywords: Best Practices, ITIL, Availability, Service Level, Incident, Problem, APICS, Process, Supply Chain, MRP, MPS, Forecasting, Planning, Manufacturing
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