A Knowledge Management Framework Using Business Intelligence solutions
The business environment, as a whole, was changed. It became more dynamic and more complex. Most organizations across the world have realized that in this rapidly changed environment, there is a strong need to become globally competitive and more interactive with the customers. The survival guide to competitiveness is to be closer to customers and deliver value added products and services in the shortest possible time. This, in turn, demands integration of business processes of an enterprise and generate value from the intellectual and knowledge- based assets in order to improve the efficiency of decision making process. Business intelligence (BI) plays an important role by extracting the knowledge hidden in internal as well as external sources of data. On the other hand, knowledge management (KM) enhances the organizations performance by providing collaborative tools to learn, create, and share the knowledge within the organization. The purpose of this paper is to discuss the integration between BI and KM and propose a framework to integrate BI and KM.
Keywords: Knowledge Management, Business Intelligence, Data Warehouse, Data Mining
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ABOUT THE AUTHORS
Marwa Gadu
Assistant lecturer at Sadat Academy For Management Sciences
Nashaat El-Khameesy
Computer and Information Systems Department, Sadat Academy For Management Sciences, Cairo, Egypt
Marwa Gadu
Assistant lecturer at Sadat Academy For Management Sciences
Nashaat El-Khameesy
Computer and Information Systems Department, Sadat Academy For Management Sciences, Cairo, Egypt