Towards a new process-centric approach of social mediation management in Morocco
In our field study of social mediation in the context of fighting against Slums in Morocco, we found that the causes of these operations failures are mainly due to the absence of a framework that describes the different processes to implement in order to ensure a better governance of this kind of project which has economic, social and cultural impacts.
Our contribution is to put in place a new process-centric approach to provide social mediators with a framework to formalize and structure the practices of the mediation business.
The proposed framework is composed mainly of the following elements: 1. General mapping of macro processes, 2. Processes sheets (Processes details) 3. The distribution of processes over the different project phases.
Keywords: Process Management, Framework, E-Government, Social Mediation, Project Management
Download Full-Text
ABOUT THE AUTHORS
Yousaf Khiat
Faculty of the Science of Education, University Mohammed V Rabat, Morocco
Hassan Nachifa
National Institute of Statistics and Applied Economics University Mohammed V Rabat, Morocco
Mohammed Ftouhi
Faculty of the Science of Education, University Mohammed V Rabat, Morocco
Yousaf Khiat
Faculty of the Science of Education, University Mohammed V Rabat, Morocco
Hassan Nachifa
National Institute of Statistics and Applied Economics University Mohammed V Rabat, Morocco
Mohammed Ftouhi
Faculty of the Science of Education, University Mohammed V Rabat, Morocco