Thursday 28th of March 2024
 

Towards a new process-centric approach of social mediation management in Morocco


Yousaf Khiat, Hassan Nachifa and Mohammed Ftouhi

In our field study of social mediation in the context of fighting against Slums in Morocco, we found that the causes of these operations failures are mainly due to the absence of a framework that describes the different processes to implement in order to ensure a better governance of this kind of project which has economic, social and cultural impacts. Our contribution is to put in place a new process-centric approach to provide social mediators with a framework to formalize and structure the practices of the mediation business. The proposed framework is composed mainly of the following elements: 1. General mapping of macro processes, 2. Processes sheets (Processes details) 3. The distribution of processes over the different project phases.

Keywords: Process Management, Framework, E-Government, Social Mediation, Project Management

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ABOUT THE AUTHORS

Yousaf Khiat
Faculty of the Science of Education, University Mohammed V Rabat, Morocco

Hassan Nachifa
National Institute of Statistics and Applied Economics University Mohammed V Rabat, Morocco

Mohammed Ftouhi
Faculty of the Science of Education, University Mohammed V Rabat, Morocco


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