The future of e-Service provision in Marginalised Areas-Online Negotiation
As the amount of commercial transactions carried out on the
Internet increases, the interest to partially or totally automate the
negotiation of the terms of these transactions has rapidly become
an interesting research topic. Several e-marketing strategies
through various online websites have been developed. In rural
communities e-services applications such as e-commerce, ehealth,
e-judiciary and e-government have been developed.
However, most of these applications are failing to fully benefit
the people in the societies because they are no modifications
which are done to the applications as technology changes. This
paper discusses the development of an intelligent negotiation
module to enhance an e-commerce platform. The paper explains
a negotiation application that has been developed and plugged to
any existing e-Commerce shopping portal for the Dwesa
Community in the Eastern cape province of South Africa and
proposes an architecture for all other e-Services. This project
explained is undertaken within the Siyakhula Living Lab.
Keywords: e-services, e-commerce, negotiation, DRP
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