Thursday 28th of March 2024
 

The future of e-Service provision in Marginalised Areas-Online Negotiation



As the amount of commercial transactions carried out on the Internet increases, the interest to partially or totally automate the negotiation of the terms of these transactions has rapidly become an interesting research topic. Several e-marketing strategies through various online websites have been developed. In rural communities e-services applications such as e-commerce, ehealth, e-judiciary and e-government have been developed. However, most of these applications are failing to fully benefit the people in the societies because they are no modifications which are done to the applications as technology changes. This paper discusses the development of an intelligent negotiation module to enhance an e-commerce platform. The paper explains a negotiation application that has been developed and plugged to any existing e-Commerce shopping portal for the Dwesa Community in the Eastern cape province of South Africa and proposes an architecture for all other e-Services. This project explained is undertaken within the Siyakhula Living Lab.

Keywords: e-services, e-commerce, negotiation, DRP

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