International Journal of Computer Science Issues

More than a traditional journal...

The increasing virtualization of collaboration has led to the use of enterprise 2.0 platforms to support work processes and consequently triggered the need for new tools to monitor collaborative initiatives. While many Enterprise 2.0 platforms offer analytics modules where they provide web-based metrics, these metrics do little to emphasize the social network aspect of users interactions with each other. And seen that the social structure affects greatly the communication and information dissemination flows, which are critical for virtual collaboration, we believe that Social Network Analysis (SNA) metrics are a viable addition to the analytics toolset available in Enterprise 2.0 platforms today. In this article we present how supercharging the Analytics modules in enterprise 2.0 platforms with Social Network Analysis provides a more complete toolset for monitoring virtual collaboration.