Review of Knowledge Management System as Socio-Technical System
Knowledge Management Systems as socio-technical system
perspectives has recognized for decades. Practitioners and
scholars belief Knowledge Management is best carried out
throught the optimization both technological and social-aspect.
Lacking of understand and consider both aspects could lead
organizations in misinterpretation while developing and
implementing Knowledge Management System. There is a need
for practical guidance how Knowledge Management System
should implement in organizations. We propose a framework that
could use by practitioner and manager as guidance in developing
and implementing Knowledge Management System as Socio-
Technical Systems. The framework developed base on Pan and
Scarborough view of Knowledge Management as Socio-
Technical system. Our framework consists of: Infrastructure
(technology), Info structure (organizational structure) and Info
culture (organizational culture). This concept would lead
practitioners get clear understand aspect contribute to Knowledge
Management System success as Socio-Technical System.
Keywords: Knowledge Management, Information Technology, Knowledge Management System, Socio-Technical System.
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ABOUT THE AUTHORS
Setiawan Assegaff
Setiawan Assegaff. He graduated from the Gunadarma University, Indonesia, and now as PhD student at the Universiti Teknologi Malaysia, Malaysia. He has experience as lectures in STIKOM Dinamika Bangsa, Jambi, Indonesia for eight years. His special fields of interest included Knowledge Management, Technology Adoption and Computer and Society.
Ab Razak Che Hussin
Ab Razak Che Hussin. He graduated from the University of Manchester, UK in 2006 after completed his PhD in Trust in e- Commerce. He is now senior lecturer at Universiti Teknologi Malaysia, Malaysia. His special fields of interest included Information System, Web Application, and Trust and Privacy in e-Commerce.
Setiawan Assegaff
Setiawan Assegaff. He graduated from the Gunadarma University, Indonesia, and now as PhD student at the Universiti Teknologi Malaysia, Malaysia. He has experience as lectures in STIKOM Dinamika Bangsa, Jambi, Indonesia for eight years. His special fields of interest included Knowledge Management, Technology Adoption and Computer and Society.
Ab Razak Che Hussin
Ab Razak Che Hussin. He graduated from the University of Manchester, UK in 2006 after completed his PhD in Trust in e- Commerce. He is now senior lecturer at Universiti Teknologi Malaysia, Malaysia. His special fields of interest included Information System, Web Application, and Trust and Privacy in e-Commerce.
