How Workflow Systems Facilitate Business Process Reengineering and Improvement
This paper investigates the relationship between workflow systems and business process reengineering and improvement. The study is based on a real case study at the “Centre Rgional dInvestissement” (CRI) of Marrakech, Morocco. The CRI is entrusted to coordinate various investment projects at the regional level. Our previous work has shown that workflow system can be a basis for business process reengineering. However, for continuous process improvement, the system has shown to be insufficient as it fails to deal with exceptions and problem resolutions that informal communications provide. However, when this system is augmented with an expanded corporate memory system that includes social tools, to capture informal communication and data, we are closer to a more complete system that facilitates business process reengineering and improvement.
Keywords: Workflow Systems, Flex-Flow, Corporate Memory, Business Process Reengineering, Business Process Improvement, Social Tool.
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ABOUT THE AUTHORS
Mohamed El Khadiri
Department of Informatics, University of Cadi Ayyad,Marrakech, Morocco
Abdelaziz El Fazziki
Department of Informatics, University of Cadi Ayyad, Marrakech, Morocco
Mohamed El Khadiri
Department of Informatics, University of Cadi Ayyad,Marrakech, Morocco
Abdelaziz El Fazziki
Department of Informatics, University of Cadi Ayyad, Marrakech, Morocco
