Factors Influencing Employee Knowledge Sharing Capabilities in Electronic Government Agencies in Malaysia
Effective managing and sharing of knowledge has the power to
improve individual’s lives and society. However, research has
shown that people are reluctant to share. Knowledge sharing
(KS) involve not only our knowledge, but a process of giving
and receiving of knowledge with others. Knowledge sharing
capabilities (KSC) is an individual’s capability to share
experience, expertise and know-how with other employees in
the organization. Previous studies identified many factors
affecting KSC either in public or private sectors. Upon a critical
review on factors affecting KS and factors affecting KSC, this
paper attempts to examine the factors that have been cited as
significant in influencing employees KSC within Electronic
Government (EG) agencies in Malaysia. Two capable factors that
are considered in this study are technical factor and non-technical
factor. This paper proposes an integrated conceptual framework
of employees KSC which can be used for research enhancement.
Keywords: Knowledge Management, Knowledge Sharing, Knowledge Sharing Capabilities, Technical Factor, Non- Technical Factor
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