Wednesday 20th of September 2017
 

ERP and Customization: Case Study of Logistics Processes Integration in a Telecommunications Company


Mustapha El Masbahi and Alami Semma

The avoidance of customization is considered as critical success factor for ERP implementation. In this context, this paper aims to try to answer the following question: “ERPs are expected to adapt to business rules of the company in standard but why the use of customization is almost inevitable?” To address this question, we propose a case study of a “telecommunications” logistics processes integration in ERP. This study revealed an issue that is not supported in standard by ERP or mentioned in supply chain standards; then this paper propose a theoretical framework to formalize this issue.

Keywords: ERP, implementation, customization, critical success factor, logistics, supply chain, telecommunications, information system

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ABOUT THE AUTHORS

Mustapha El Masbahi
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University Settat, Morocco

Alami Semma
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University Settat, Morocco


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