ERP and Customization: Case Study of Logistics Processes Integration in a Telecommunications Company
The avoidance of customization is considered as critical success factor for ERP implementation. In this context, this paper aims to try to answer the following question: “ERPs are expected to adapt to business rules of the company in standard but why the use of customization is almost inevitable?” To address this question, we propose a case study of a “telecommunications” logistics processes integration in ERP. This study revealed an issue that is not supported in standard by ERP or mentioned in supply chain standards; then this paper propose a theoretical framework to formalize this issue.
Keywords: ERP, implementation, customization, critical success factor, logistics, supply chain, telecommunications, information system
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ABOUT THE AUTHORS
Mustapha El Masbahi
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University Settat, Morocco
Alami Semma
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University Settat, Morocco
Mustapha El Masbahi
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University Settat, Morocco
Alami Semma
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University Settat, Morocco
