An Unsupervised Approach to Analyze Users Opinion on Products using Customer Reviews
Opinions are very much essential for any organization’s
development and success. It affects the quality of various
products in a great way and will indicate how much the customer
has satisfied with the product along with its strength and
weakness. There are a number of ways of collecting opinions; it
may be through a feedback register, or through forums and other
online feedback survey facilities. The opinions are monitored and
are used for improving the productivity of the product on which
the opinion is received. After collecting opinions, it is important
to analyze them. So we need a proper automated tool that can
actually read through the comments and classify them according
to the needs. The tool should be capable of going through a large
set of comments in a short time and should be efficient enough to
recognize almost any sentence we can throw at it.
Keywords: Document Classification, Opinion Identification, Product analysis, Semantic Orientation
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